The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required skills and knowledge, the Range Statement and the assessment guidelines for this Training Package.
Critical aspects of evidence
Assessment must confirm the ability to choose the best fault finding method for a situation/scenario, and apply it in a structured, methodical manner.
Assessment guidance
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Competency in this unit can be assessed in a live environment provided the assessor has a prior knowledge of the outcome, or in a simulated or firewalled environment.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
In the case of this unit, it could be assessed in a holistic manner with:
ICAS4109A - Evaluate system status
ICAT4242A - Perform unit test for a class
Resources
To demonstrate competency in this unit the person will require access to:
system to be diagnosed
diagnostic and fault finding tools
technical and system documentation.
Role context
Troubleshooting and fault finding are universal competencies used by most IT practitioners and operate at all stages of the systems life cycle. These activities apply procedures for localizing and diagnosing equipment or system malfunctions or anomalies, typically by systematic examination progressing from higher to lower levels of assembly.
The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature.
Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic.
Applications may involve responsibility for, and limited organisation of, others.
An individual demonstrating this competency would be able to:
demonstrate understanding of a broad knowledge base incorporating some theoretical concepts
apply solutions to a defined range of unpredictable problems
identify and apply skill and knowledge areas to a wide variety of contexts, with depth in some areas
identify, analyse and evaluate information from a variety of sources
take responsibility for own outputs in relation to specified quality standards
take limited responsibility for the quantity and quality of the output of others.
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required skills and knowledge, the Range Statement and the assessment guidelines for this Training Package.
Critical aspects of evidence
Assessment must confirm the ability to choose the best fault finding method for a situation/scenario, and apply it in a structured, methodical manner.
Assessment guidance
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Competency in this unit can be assessed in a live environment provided the assessor has a prior knowledge of the outcome, or in a simulated or firewalled environment.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
In the case of this unit, it could be assessed in a holistic manner with:
ICAS4109A - Evaluate system status
ICAT4242A - Perform unit test for a class
Resources
To demonstrate competency in this unit the person will require access to:
system to be diagnosed
diagnostic and fault finding tools
technical and system documentation.
Role context
Troubleshooting and fault finding are universal competencies used by most IT practitioners and operate at all stages of the systems life cycle. These activities apply procedures for localizing and diagnosing equipment or system malfunctions or anomalies, typically by systematic examination progressing from higher to lower levels of assembly.
The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature.
Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic.
Applications may involve responsibility for, and limited organisation of, others.
An individual demonstrating this competency would be able to:
demonstrate understanding of a broad knowledge base incorporating some theoretical concepts
apply solutions to a defined range of unpredictable problems
identify and apply skill and knowledge areas to a wide variety of contexts, with depth in some areas
identify, analyse and evaluate information from a variety of sources
take responsibility for own outputs in relation to specified quality standards
take limited responsibility for the quantity and quality of the output of others.